Privacy Policy

Last Updated: September 2026

Who We Are

“Witton Castle Country Park” (“we”, “us” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled lawfully, fairly and transparently.

Email: enquiries@wittoncastlecountrypark.co.uk

For any questions regarding this Privacy Notice or how we process your personal information, please contact us at:

Email: compliance@shorewoodlg.co.uk

This Privacy Notice explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our services, purchase products or services, or otherwise interact with us.

This Privacy Notice should be read alongside any other privacy notices we provide for specific purposes, including our Employee Privacy Notice, Recruitment Privacy Notice and CCTV Privacy Notice.

Information We Collect

Depending upon how you interact with us, we may collect the following personal information:

• Name and title
• Postal address
• Email address
• Telephone number
• Date of birth (where required)
• Vehicle registration details
• Holiday home ownership information
• Booking and enquiry information
• Payment information
• Transaction history
• CCTV images where cameras operate
• Information relating to incidents, accidents or complaints
• Marketing preferences
• Information submitted through website forms
• Information provided when applying for employment

How We Collect Information

We collect information when you:

• Visit our website
• Complete website enquiry forms
• Contact us by telephone, email, post or social media
• Purchase products or services
• Enter into an agreement with us
• Book holidays or accommodation
• Subscribe to marketing communications
• Participate in competitions or surveys
• Submit accident, incident or complaint reports
• Apply for employment

We may also receive information from third parties where necessary to provide our services or comply with legal obligations.

How We Use Your Information

We use personal information to:

• Respond to enquiries
• Provide quotations
• Manage bookings and purchases
• Administer holiday home ownership
• Process payments
• Recover outstanding debts
• Arrange finance applications where requested
• Communicate important information about your agreements
• Improve our services and website
• Administer competitions and surveys
• Investigate complaints and incidents
• Maintain health and safety
• Prevent fraud and crime
• Protect our staff, visitors and business
• Comply with legal and regulatory obligations

Our Lawful Basis for Processing

We only process personal information where permitted by UK data protection law.

Depending upon the circumstances, processing is carried out because:

• It is necessary to perform a contract with you.
• It is necessary to comply with a legal obligation.
• It is necessary for our legitimate business interests.
• You have provided consent where this is required by law.

Finance Applications

If you choose to apply for finance to assist with the purchase of a holiday home, we may collect and share the personal and financial information reasonably necessary to process your application.

This may include:

• Name and contact details
• Date of birth
• Identification and verification documents
• Employment and income information
• Financial information relevant to your application
• Details relating to the holiday home purchase

Your personal information may be shared with our approved finance providers and, where necessary, approved finance providers, credit reference agencies, fraud prevention organisations, insurers and professional advisers where necessary to process finance applications, investigate claims, prevent fraud or comply with legal and regulatory obligations.

Finance providers will act as independent Data Controllers in relation to the personal information they receive and will process your information in accordance with their own Privacy Notices.

We only share the information necessary to facilitate your finance application and comply with our legal and regulatory obligations.

Marketing Communications

Where permitted by law, we may send you information about products, services, promotions and events that may be of interest to you.

You may opt out of receiving marketing communications at any time by using the unsubscribe link contained within our communications or by contacting us directly.

Sharing Your Information

We may share your personal information where necessary with:

• Other companies within the Shorewood Leisure Group
• Professional advisers including solicitors, accountants and professional advisers, insurers, insurance brokers, claims handlers, loss adjusters, solicitors and accountants where necessary to administer insurance policies, investigate incidents, manage claims or comply with legal obligations.
• IT providers and software suppliers
• Payment processors
• Finance providers and lenders
• Credit reference agencies where applicable
• Regulatory authorities
• Government agencies
• Law enforcement agencies
• Contractors and service providers acting on our behalf

Where third parties process personal information on our behalf, they are required to keep it secure and process it only in accordance with our instructions and applicable law.

CCTV

CCTV operates in certain areas of our parks for:

• Crime prevention and detection
• Public safety
• Protection of staff and visitors
• Protection of company property
• Investigation of incidents and complaints

Further information is available within our CCTV Privacy Notice or by contacting:

compliance@shorewoodlg.co.uk

Cookies

Our website uses cookies and similar technologies to improve functionality, enhance your browsing experience and help us understand how visitors use our website.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

Further information is available within our Cookie Policy.

Data Security

We have implemented appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access to personal information is restricted to those employees, contractors and service providers who require it for legitimate business purposes.

How Long We Keep Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including complying with legal, regulatory, accounting and operational requirements.

Retention periods vary depending upon the nature of the information and applicable legal obligations.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK data protection legislation.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request erasure of your information in certain circumstances.
• Request restriction of processing.
• Object to certain processing activities.
• Request transfer of your personal information where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office:

www.ico.org.uk

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legislation, regulatory guidance or our business activities.

The latest version will always be published on this website.

Contact Us

If you have any questions regarding this Privacy Notice or wish to exercise your data protection rights, please contact:

Compliance Team

Email: compliance@shorewoodlg.co.uk